Contact

One address, read by people.

Everything reaches us at support@carepath.com. Put one of the subject lines below at the front and it lands with the right person faster. We reply within 5 business days.

This is not a medical service. If you are a patient having a medical emergency, call 911 or your local emergency number — do not email us. For a question about your own care, contact the clinic that sent you your comic. See the Medical Disclaimer.

Support and product questions

How something works, a comic that came out wrong, a case you can't generate, an account you can't get into.

Include

  • Your organization name in CarePath
  • What you expected and what happened
  • A share link or case name, if there is one
Email with subject “Support”

Billing, plans and refunds

Invoices, seats, upgrades, cancellations, and refund claims under the Refund Policy.

Include

  • The Stripe invoice or receipt ID
  • The date and amount of the charge
  • For a refund, the subject line from the Refund Policy
Email with subject “Billing”Refund Policy →

Privacy and data requests

Access, correction, deletion, portability, or a question about how your data is handled.

Include

  • Write from the email address on the account
  • Which right you are exercising
  • The organization the request concerns
Email with subject “Privacy request”Your rights →

Security reports

A vulnerability, a suspected incident, or a request to test. Please ask before running any scan.

Include

  • What you found and how to reproduce it
  • The impact as you see it
  • How you'd like to be credited
Email with subject “Security report”Disclosure terms →

Compliance, DPAs and BAAs

Security questionnaires, a countersigned DPA, a Business Associate Agreement, or a procurement review.

Include

  • Your organization and the covered entity, if any
  • The plan you're on or considering
  • Your deadline
Email with subject “Compliance”HIPAA notice →

Legal notices and copyright

DMCA notices and counter-notices, trade mark complaints, and formal notice under the Terms.

Include

  • Everything the DMCA section requires, if it's a takedown
  • The material at issue and where it appears
Email with subject “Legal notice”Copyright & DMCA →

Postal address

Artemius Labs LLC1209 Mountain Road Pl NE, Ste RCheyenne, WY 82001United States

Artemius Labs LLC is the contracting entity behind CarePath. Formal notices under the Terms may be sent here or by email.

Before you write

Two things answer most questions faster than we can:

  • The FAQ — data handling, plans, and how the workflow fits a visit.
  • The legal pages — terms, privacy, refunds, security, DPA and BAA, all in force.
Make your first comic free